DGL Computer Services can provide your NJ/NY business or organization with Managed IT Services including System Monitoring, Online Backups, Anti-Virus, Web Protection, and Patch Management.
What are Managed Services?
Managed Services is a contractual agreement whereby DGL has the ability to proactively monitor and manage a network asset or object on behalf of its customer(s). By remotely monitoring critical system functions it is possible to address system (Server or Workstation) problems before they negatively impact your network and its performance. This is a contract service and is available in several forms; please contact DGL for more information.
How do Managed Services Work?
When you sign up for Managed Services, DGL will install a software system on your network called the RMM (Remote Monitoring and Management). We use this to remotely track critical system functions in Windows or OSX. When an anomaly occurs, the system notifies us via email and text. We then login remotely to repair and restore your system.
Managed Remote Monitoring
Get the peace of mind knowing that your network and computer systems are being monitored 24/7. When an issue happens, DGL is notified immediately. We will use remote login to access your network and fix the problem.
Optional Managed Services
In addition to System Monitoring DGL offers several optional managed services. Providing these services to you remotely eliminates the need for a technician on-site 24/7. The result is all the benefits of 24/7 IT Service without the cost.
Your business’s data is often more valuable than the equipment it’s stored on. Rest assured knowing that your sensitive data is constantly backed up remotely to the cloud. Having your data protected in an off-site location is a data-redundancy best-practice.
Virus Protection is only effective when it’s implemented properly, constantly updated, and continuously scanning. Managed Virus Protection will keep your network and computer system safe and secure with daily safety checks, updates, and removal tools.
The most common cause of viruses, malware, and spyware is visiting unsafe websites. It’s very easy to infect your computer system by accidentally clicking on an Ad. Managed Web Protection runs constantly to alert you when you visit an unsafe and block the threat.
Keeping your computer system and network updated is critical to system security. However just because an update patch is available, doesn’t mean it will work properly. DGL’s Managed Patch Management tests update patches first before installing them.
DGL Managed Services System Checks
|Daily Safety Checks||AntiVirus Check||✓||✓|
|Critical Events Check – Application Log||✓||✓|
|Critical Events Check – Security Log||✓||✓|
|Critical Events Check – System Log||✓||✓|
|Drive Space Change Check(s)||✓||✓|
|Physical Disk Health Check||✓|
|24X7 Checks||Disk Space Check(s)||✓||✓|
|Performance – Memory Usage||✓|
|Performance – Physical Disk Total||✓|
|Performance – Processor Queue Length||✓|
|Performance – Processor utilization||✓|
|Physical Disk Health Check||✓|
|Active Directory Domain Services||✓|
|Backup Service Controller||✓||✓|
|DCOM Server Process Launcher||✓||✓|
|Distributed Transaction Coordinator||✓|
|Group Policy Client||✓||✓|
|IIS Admin Services||✓||✓|
|MS Exchange Active Directory||✓|
|MS Exchange Anti-Spam Update||✓|
|MS Exchange EdgeSynch||✓|
|MS Exchange File Distribution||✓|
|MS Exchange Information Store||✓|
|MS Exchange Mail Submission||✓|
|MS Exchange Replication||✓|
|MS Exchange Search Indexer||✓|
|MS Exchange Service Host||✓|
|MS Exchange System Attendant||✓|
|MS Exchange Transport||✓|
|MS Exchange Transport Log Search||✓|
|Remote Procedure Call (RPC)||✓||✓|
|SQL Server VSS Writer||✓||✓|
|System Event Notification Services||✓||✓|
|TCP/IP NetBIOS Helper||✓||✓|
|Windows Event Log||✓||✓|
|Windows Management Instrumentation||✓||✓|
|World Wide Web Publishing Service||✓||✓|
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- Managed services